Frequently Asked Questions

  • Both in-person and virtual appointments are available. In-person appointments are held at our office located at 410 Alpine Lane, Brookshire, Texas 77423.

    We virtually meet using a secure, HIPAA-compliant video platform.

    Follow us on social media to stay up to date with any announcements or email us with any questions!

  • We ask that you contact us at least 24 hours in advance if you’re unable to make your appointment. Doing so allows us to adjust our schedule and prevents the full rate of session from being charged to you.

  • Contact the following:

    • Dial 9-1-1 for medical, fire or emergency services

    • Dial 9-8-8 for mental health support if you're facing mental health struggles, emotional distress or alcohol or drug use concerns.

  • NOTICE TO CLIENTS

    The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

    Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

    Please call 1-800-821-3205 for more information.

    1801 Congress Ave., Ste. 7.300

    Austin, Texas 78701

    (512) 305-7700

    Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

    Notice to Consumers-Texas Mental Health Services

    In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.

    Requesting Your Health Care Records

    • You have the right to request a copy of your mental health records.

    • To request your records, please submit a written request to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.

    If you have questions about accessing your records, please contact the practice for assistance.

    Contacting the Texas Behavioral Health Executive Council (BHEC)

    The Texas Behavioral Health Executive Council regulates licensed mental health professionals in the state of Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:

    Website: https://bhec.texas.gov/contact-us/

    Phone: 1-800-821-3205 or 512-305-7700

    Address: 1801 Congress Avenue, Suite 7.300, Austin, TX 78701

    Filing a Consumer Complaint

    If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General-Consumer Protection Division:

    File a complaint online at: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

    Consumer Protection Hotline: 1-800-621-0508

    Address: PO Box 12548, Austin, TX 78711